What is delivered
Tiybe is a web application, and what you buy is a subscription giving your company access to it: the plan you chose, plus any add-on modules, billed per company on a monthly or annual cycle at the charges published on our pricing page.
No physical goods are shipped. There is no parcel, no courier, no tracking number, no delivery address and no packaging. Tiybe sends nothing by post or by carrier at any point, and never asks for a shipping address, because there is nothing to send to one. Delivery of a Tiybe subscription means one thing: provisioning access to the application for your account.
When access is provisioned
Access is provisioned electronically and immediately. There is no dispatch step, nothing is queued for a later batch, and nobody has to process your order by hand before you can start. In practice it happens in two stages:
- Account setup. You create your account and your company in the Tiybe app, and we send a one-time code to the email address you entered. Entering that code verifies the address is yours — it is also how we make sure the account is reachable, since every notice about the subscription goes to it.
- Access opens. Once setup is complete and your email is verified, the account is live and you can sign in and use it straight away. Every plan begins with a free 30-day trial, so access does not wait on a payment clearing and no card is needed to reach this point.
When you later pay for a plan or add an optional module, it is applied to the same account you are already using — there is no second delivery to wait for. A purchase that is waiting on payment shows as pending until Razorpay confirms the payment, and switches to active as soon as it does, with the dates it runs between recorded on the subscription. If a payment does not go through, nothing is enabled and nothing is charged.
How access is delivered
Through your browser, at the Tiybe application:
Sign in with the email address and password created during account setup. There is nothing to install, nothing to download and no physical media: Tiybe runs in a current web browser on any computer with an internet connection, and updates reach you automatically because the application is hosted by us.
Where Tiybe is available
TODO(business): the countries and territories Tiybe sells and provisions access in have not been published yet. If you are unsure whether Tiybe is available where you are, ask us before you subscribe.
Whatever that list turns out to be, it does not change how delivery works: access is provisioned over the internet wherever a subscription is sold, and nothing is shipped to any location.
If access does not arrive
Nearly every delivery problem with software of this kind is a verification email that did not land. Two things to check first:
- your spam, junk or promotions folder — an automated code from a new sender is the message most likely to be filtered
- the email address you typed during setup, since the code goes to that address exactly as entered
If access still has not opened, or a payment went through and your plan or add-on is not enabled, tell us through our contact page. Include the company name and the email address used at setup, and — if a payment is involved — the payment reference from your Razorpay receipt, so we can find the account instead of asking you for it.
Shipping and delivery charges
No shipping, delivery, courier or handling charge is applied to any Tiybe order. None can be, because nothing is shipped. What you pay is the subscription and add-on charges shown to you before you confirm the payment, and nothing is added at delivery — there is no delivery step for anything to be added at.
The charges themselves, and how they are billed, are set out on our pricing page, and cancellations and refunds are covered by our Refunds & Cancellation policy.